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Mistakes and Moments of Incompetence are Understandable as long as you are honest

Published to Blog on 2 Aug 2006
An interesting story about DreamHost being publicly, brutally honest.

Read the comments, they are funny... it seems that mistakes and moments of incompetence are understandable and even forgivable as long as you are are honest.  Keeping your customers in the loop will make them loyal beyond belief.

(via Seth Godin)

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Dan Hounshell
Web geek, nerd, amateur maker. Likes: apis, node, mobile, motorcycles, watches, food, Nashville, Savannah, Cincinnati and family. Dislikes: mean people
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